You can delete your SaveMyPlate account at any time. Deleting your account removes your personal data as described in our Data Deletion Policy. This action is permanent and cannot be undone.
1. Delete from the app
- Open the app and go to the You tab (or Store → Settings for a store account).
- Tap Account settings, then Delete account.
- Confirm with the one-time code sent to your mobile number.
- You'll see a confirmation once the request is submitted.
2. Delete by email
If you can't access the app, email support@savemyplate.example from your registered address with the subject “Delete my account”. We'll verify your identity before processing the request.
3. Before you delete
- Active orders — collect or cancel any reserved bags first; deletion may be delayed while an order or refund is in progress.
- Impact history — your rescued-bags tally, savings and CO₂ totals will be lost.
- Store accounts — your listings, menu and store profile will be removed and taken offline.
4. What happens next
- Your account is deactivated immediately and you're signed out.
- Personal data is deleted within 30 days, per our Data Deletion Policy.
- Records we're legally required to keep are retained in anonymised form only.
5. Need help?
Not sure, or having trouble? Email us at support@savemyplate.example and we'll help.